In March 2020, as the world was locking down and chaos and confusion were in abundance, we brought over 20,000 people home. Our people stayed constant – working all hours to be there for our clients and help them out however they could. When people couldn't get through to other TMC's, third party agents or suppliers themselves, they called on us and we did our best to get them home as quickly as possible
Feel Good Stories
One Travel Manager in particular, Shannon Kelly, went above and beyond to get two of her clients home, booking a risky connecting flight with the first landing at Gatwick and the other leaving from Heathrow, with only a 3-hour connection – which they made! There were countless other stories, all just as heartwarming, which showed the great lengths our agents went to in order to get their clients home.
A Trusted Source
As information was changing so quickly, we made it our mission to stay on top of it all, delivering news to our clients as it happened, such as border closure dates, travel rules and more. As we settled into our new normal, the team also created the Traveller Resource Hub, which is meant to help travellers prepare for their upcoming trips – the FCTG Travel News Hub, a global version of the hub was also created, featuring an interactive map, chatbot and travel alerts.
Response throughout COVID-19
In August 2020, we reached out to over 800 of our clients to enquire about our response throughout COVID-19 and received valuable feedback.
- 96.5% or respondents said that Corporate Traveller’s response met their expectations when COVID-19 initially caused disruption
- 96.25% agreed that Corporate Traveller’s reaction and support during this time showed the value of the partnership
- 97.58% of respondents said they would recommend Corporate Traveller based on their experience