Our people are our strength here at Corporate Traveller, we have so many amazing people with some incredible stories and insights and we wanted to continue sharing them with you.
This week we are profiling Carré LePage, VP of Marketing here at Corporate Traveller.
Carré LePage - VP of Marketing
How long have you been with Flight Centre Travel Group?
I actually recently just passed 16 years with the business. I started as a travel agent back in suburban Brisbane and now lead the corporate marketing team in Canada.
What sets Corporate Traveller apart from the rest?
Definitely our people. It sounds like a cliché but the service that our people deliver is top notch, even throughout the recent crisis. Over my 16 years, I have literally encountered thousands of stories of our people being able to save the day for travellers. When you hear those stories, it’s a reminder that travel is such a personal experience and our people make it better.
What do you like best about your role?
I’m grateful to have the opportunity to work in an industry that offers so much. When I was on the leisure side of the business, there was always a notion that travel makes people better human beings. Now on the corporate side, I firmly believe that travel can help make the world a better place. We exist to help businesses succeed and it feels good to know that some of our clients are doing amazing things to improve the world. I love being a part of that.
What keeps you busy outside your job?
I have two young sons (one of which just arrived!) so my time outside of work is pretty much spent with them. It’s been pretty wild being a work-from-home dad and husband over the last few months but I think we’ve got the routine locked down.
"We exist to help businesses succeed and it feels good to know that some of our clients are doing amazing things to improve the world. I love being a part of that."
Do you have any particular stories about working throughout COVID-19?
That time is such a blur…..we were all doing such long days and jumping on conference calls late at night or first thing in the morning. One of my jobs was to keep morale high by gathering all of the feel-good stories out there of our people getting travellers home. I remember one story got me a bit emotional – one of our agents got a poor lady and her family home to Quebec from the US after her family had been in a car accident and had their passports destroyed. Our Travel Manager emailed them copies of their passports and flew them to a tiny airport in Vermont where a car service drove them to the border and they literally walked across the border with their passport copies.
How have you kept your team motivated?
Try to keep virtual meetings to a maximum of one hour and we also always find light-hearted questions to keep positive when meeting fatigue kicks in. It’s amazing how passionate people can get when you ask if Seinfeld or Friends is a better TV show!
How have you approached business throughout COVID?
I read something early on in March, which I’ve kept close the whole time. It’s a 4-step process – take care of your customers, take care of your people, take care of your brand and try to keep it fun. It’s simple enough but it has offered as a consistent reminder throughout the ups and downs. When this is all over, I think we’ll all have acute memories of the way we acted through the pandemic. I want to know that we used this time to the best of our ability.