5 Things Business Travellers Want In 2019

We asked what business travellers want this year and unsurprisingly, those who travel for work want more comfort, less stress and the ability to maintain healthy habits whilst on the road. Here are the top 5 that made the list.


This one surprised us in terms of its location on the list. But then we considered it a little further and concluded that, when breakfast is included, it does two things. Firstly, it allows the traveller's per diem to stretch further (saving $15-$25 on breakfast allows you a nicer meal for dinner). Secondly, most hotels offer a range of options…not all of them are healthy but you can usually find a range of fruit (three types of melon anyone?) and a variety of proteins.

However, these days free breakfasts aren’t a foregone conclusion. Not every hotel includes them in the nightly rate so travellers need to ensure they are booked on a ‘breakfast included’ rate. 100% of Corporate Traveller’s smartSTAY hotels do include breakfast (and free WiFi), and at no additional cost to your rate. The smartSTAY program is growing each year and currently the program offers guests exclusive benefits at more than 3,000+ participating hotels worldwide, which means, free breakfast, free Wi-Fi and one additional bonus amenity, like late check-out, bonus loyalty points, or upgrades on arrival. With nothing to lose, you have everything to gain…..like a variety of mini cereals.


You checked into your flight 24-hours in advance, arrived at the airport, and made your way to the departure boards to look for your assigned gate number. You scan, scan, scan. And there it is. In plain English (and then French, and then English, again). Your flight is delayed.

Flight delays add to the stress and anxiety of business travel. Unlike vacation travel, a flight delay can cause a domino effect of scheduling issues, disrupting everything from scheduled meetings to important engagements. While flight delays are sometimes unavoidable, Corporate Traveller’s Travel Managers are on standby 24/7 to reschedule your flight or find alternative arrangements to help get you where you need to be, on time. Rest assured the next time your flight is delayed, our Travel Managers have your back when you need it the most.


Airline check-in, baggage drop-off, border security, overpriced food kiosks. Airport line-ups confront you everywhere you turn from the moment you line up to get in, to the moment you line up to get out. As tedious as they are, there’s no way to avoid them, but there is a way to cut them short.

If you haven’t already had the pleasure of waving your Nexus card around at border security, you’re truly missing out. Nexus users, pre-approved low-risk travellers, travelling to the US or within Canada can jump the regular line and queue up at a dedicated Nexus entry lane instead. The application processing fee is only $50, and once you complete it, you receive a membership that’s valid for five years. For those who travel to the US or within Canada often, this fee pays itself off tenfold with the amount of time saved. Live life in the Nexus lane, you won’t regret it.

You’ve jumped to the front of the line at border security, and now you have a taste for bypassing line-ups. Now what? Keep going! There are (many) more lines to get to the front of. Did you know that the fare you choose ultimately determines which boarding zone you’ll be assigned to at the gate? This means if you book the right fare, you’ll be assigned to Zone 1, the front of the line. Talk to a Travel Manager about booking the right fare, price and seat class for your next trip so you can avoid boarding Zone 7, once and for all.


Most travellers have a preference for either the aisle or window seat, so it’s no surprise that the middle seat takes a back seat when it comes to preferential seat-ment. There’s no view, no easy exit, no guarantee of an armrest and no personal space from your seatmates. No one prefers to sit in the middle seat and we have some fun stats to back it up. See for yourself with the survey results when we asked some of our travellers to choose in a variety of 'would you rather' scenarios: 

  • 91% of travellers would rather pay for their drink on a 5-hour flight than sit in the middle seat with free drinks
  • 93% of travellers travelling to London would rather fly with a stopover than fly direct in the middle seat
  • 94% of travellers would rather take a one-hour delayed flight than sit in the middle seat
  • 67% of business travel travellers would rather sit in the aisle seat closest to the washroom than a middle seat

You get the idea. Most people would rather pay for drinks than sit in the middle seat and get free ones, too. Corporate Traveller’s Travel Managers care about your comfort. Check out our handy guide with 6 easy ways on How To Avoid The Middle Seat and be sure to book your next window or aisle seat with a Travel Manager.


Whether you have a food allergy, special food requirements, or follow a strict diet, being on the road and trying to stay on plan can present its challenges. You may be surrounded with plenty of options you can’t choose from (like when they run out of fish in business class!), but if you’re not prepared, you’ll end up going hungry and eating your feelings, and no one wants that. Be flexible, be resourceful, and always be prepared. Check out our Top Tips For Staying Healthy on your next business trip.