Corporate Traveller

Retroactive Frequent Flyer Crediting Tool Launched by SkyTeam

One of the most frustrating situations, for both a traveller as well as their travel agent, is discovering that an airline, for whatever reason, didn’t credit a frequent flyer account, even though a frequent flyer number was attached to the reservation.

While airlines are generally good about retroactively crediting an account for such errors, the process is usually quite involved and sometimes depends entirely on if the traveller miraculously kept their original boarding pass stub – the official proof that the trip was actually taken, according to some carriers.

If the traveller can produce the used boarding pass, it then needs to be sent to the airline along with details of the reservation, usually the record locator and/or ticket number. Once the airline receives the aforementioned, only then is the technical process of crediting an account started.

As an agent, I’ve seen a 4-6 week wait sometimes before a client’s account is actually credited, even with all the necessary paperwork, during which time a member can potentially lose out on certain membership benefits, with having done absolutely nothing wrong. If the traveller can’t produce their flown boarding pass, the process can take even longer.    

With SkyTeam, this is now a thing of the past.

Now the second largest airline alliance in the world with 20 member carriers, SkyTeam has recently added a feature to their site which allows members (or their travel agent) to retroactively credit their account for missed frequent flyer points.

The process is able to validate a request in seconds, crediting an account immediately. It is already available for most of its 20 member airlines, with those still missing expected to be on board within a matter of months.   

“We are offering a fast, simple and seamless way to claim missing miles across the alliance for our more than 200 million frequent flyers. Uncredited flights can make a difference when it comes to a customer’s status level or being able to claim an award ticket, but this quick and easy solution ensures our frequent flyers benefit from every mile flown.” SkyTeam’s Director of Customer Loyalty, Michael Schultzbank.

SkyTeam, headquartered in Amsterdam, currently services over 1,000 worldwide destinations in 177 countries, carrying more than 665 million passengers annually. Its member airlines include:

Aeroflot, Aerolineas Argentinas, Aeromexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Delta, Garuda Indonesia, Kenya Airways, KLM, Korean Air, Middle Eastern Airlines, Saudi Arabian Airlines, TAROM, Vietnam Airlines and Xiamen Airlines.

With SkyTeam leading the way, expect rivals Star Alliance and oneworld to eventually follow suit.


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