At the end of July, one of our Toronto Business Development managers, Sarah Nugent, took a road trip to Montreal and stayed at the Fairmont The Queen Elizabeth. Being from Ontario, the rules in Quebec are a bit different, so it was interesting for her to visit the hotel and learn what they were doing and what was open at that stage in the hotel. Below is her account of her weekend stay.
Upon check in, a text is sent to guest with a direct number to their cleanliness ambassador. A PDF with ACCOR's Cleanliness message and cleanliness protocols is also provided to the guest. Other changes at check-in include:
- Several health questions are asked at check in
- Entire check in process is touchless – credit card is swiped by guest on guest side of plexi glass
- Wellness kits which include masks, hand sanitizers, gloves and wipes are available for purchase and mandatory inside the hotel
- A wellness check is performed upon entry with a temperature check, and a series of questions
- There is now a Plexi-glass shield at the guest reception.
- All staff are wearing masks or face shields
- Hand sanitizer provided at all counters
- Social distancing stickers on the floor where lines form
General protocols include:
- At the beginning of each shift, staff are required to sign in and take a wellness check that includes a temperature check and fill out a health questionnaire
- All staff are required to wear a mask and (if permitted) gloves inside the hotel
- Enhanced training for housekeeping staff
- People assigned to specifically sanitize and disinfect all public areas constantly
- Porters are available to help with luggage, however they will leave the luggage outside your room unless otherwise requested
Room Specific Protocols:
- Once a guest leaves the room there is a mandatory 48 hr wait period before housekeeping can clean the room, following the room being cleaned another 48 hr wait period is mandatory before a guest is able to stay in the room.
- Hard to clean items have been removed from rooms such as stationary, throw pillows, magazines.
- Housekeeping will only clean room during stay if requested otherwise housekeeping will come once if a guest is staying more than 7 days.
The room was noticeably different, however some things remained the same. Some observations I made were:
- Thoroughly cleaned surfaces
- There were no throw pillows on the couch or bed
- In the bathroom, single use containers were available and seemed larger
- There was a Nespresso machine and kettle
- The mini bar was available as usual
Find out more about the standard Accor has set through ALL Stay Well.
As Montreal has opened to allow greater access in public spaces, the amenities at Fairmont The Queen Elizabeth are open to guests under limited occupancy. The Wellness facility, which houses the gym and pool space has a capacity of 30 guests at the time of my stay, with 15 people able to access the gym and 15 to access the pool.
The cleanliness procedure at the Wellness facility is very thorough, each visitor is to access through the main entrance. Once entering each guest is greeted by a Cleanliness Ambassador who checks the temperature of the guest and explains the procedures in the gym and pool facility,which are:
- Gym guests are to wear masks when moving between each equipment area, when using the equipment the guest can remove their mask.
- Equipment is adjusted to allow for socially distanced workouts (ie alternating equipment will be closed).
- Cleaning products are available at multiple stations for each guest to clean prior and after equipment use.
- Fairmont fit program is still available for those with appropriate status
The gold floor lounges, terraces, restaurants and café’s were closed at the time of this visit
Food and Beverage
During my stay, the only dining option available was the Marché Artisans, which is the only grab and go market of it’s kind in Canada. Not all 15 food stations were open, however, there was still a large variety of food options available in a grab n go format and a vast variety of pastries and beverages at the café area of the Marché . The snacks we did grab here were amazing and fresh and portion sizes perfect for breakfast or lunch!
"I have to admit, I was a little nervous about going out of province, I hadn’t travelled in over 6 months and was skeptical to stay in a hotel. I had done some preliminary research and had an idea of what to expect for this weekend getaway. Once arriving at Fairmont The Queen Elizabeth I immediately felt comfortable, they took our temperature right away and explained the some of the differences we might see – but I have to admit, it still met the same Fairmont standard I expected. The Marche grab n go was delicious, the pool and wellness centre immaculate and the rooms still very comfortable and orderly. What a great first experience to get my travel bug back!"
Fairmont The Queen Elizabeth is the second Fairmont hotel we have visited in our journey back to business. To find out more about what Fairmont and Accor are doing during this time, read our vlog on the Fairmont Royal York.