When you work with us, you have access to 24-hour Emergency Assistance, no matter where you are in the world.
Your team - NOT a call centre
When the unexpected happens and you need to change or cancel a flight, you can call our emergency services and be connected to your dedicated travel manager or someone within their direct team, 24/7. We actually provide each team with a dedicated emergency cell phone so that they can take your call anytime you need.
Because you're always connected to people who know you, we maintain our personalized level of service, even when the unexpected comes up.
Backed by the best
The team that is dedicated to you is backed by our Canadian Support businesses to ensure that you are always taken care of, whatever your needs may be. Our Fares and Ticketing team can make last minute changes and we can always bring in more support for severe situations.
We've been known to come into the office at 2am to take care of extreme circumstances before.
Each year we receive over 10,000 emergency phone calls from our travellers.
Whether it's a cancelled flight, changed plans or just a typical North American winter, we are there for all of our travellers around the clock.
Featuring Andrea Pattison from our Corporate Traveller team in Vancouver, this is just one of those stories...