We have done everything possible to make this site user-friendly, informative and secure. If you would like to know more about our responsibilities and yours, please read the information below. If you do not agree to this information, please do not use this site. This site is owned by The Flight Shops, Inc. DBA Corporate Traveller ("we","us") and is provided for residents of North America only.
The Flight Shops, Inc. DBA Corporate Traveller registered in Canada (our registration no. )
Many of the problems for which we cannot be held responsible for can be insured against. We highly recommend that you take out insurance to provide adequate cover for medical expenses, personal accident, loss of baggage and curtailment or cancellation of trip. Individuals are responsible to finance on the spot medical treatment and other contingencies, and then to reclaim this from insurance, if covered. You will be required to provide documentation to the insurance company to facilitate a claim. Please note that there are exclusions to coverage of insurance. It is our responsibility to be familiar with the insurance coverage purchased and ensure that the coverage meets your travel needs.
Insurance has be purchased and paid for in full as soon as the booking is made to become fully effective.
Should you have any special requests, you must advise us at the time of the booking and clearly note it on booking. We will endeavour to pass any reasonable requests to the Service Provider; however, we regret that we cannot guarantee that your special request will be fulfilled. Failure to meet any special request does not signify a breach of contract on our part. We also regret that we cannot accept conditional bookings, ones that is specified to be conditional on the special request or fulfillment. All such bookings will be considered a "regular" booking with a provision of the possible accommodation of the special request.
Should you or any other persons of your party traveling have a medical problem or disability which may affect your choice and pleasure of holiday, please inform us prior to confirming your booking so that we can advise to the suitability of the chosen arrangements. In such an event, please provide us with the opportunity to assist you to ensure that your travel experience is not limiting by providing us full details of your medical problem or disability in writing. We are within our rights to cancel a booking if we deem the travel plans reasonably inappropriate for the traveler with a health problem or disability that hinders them from undertaking the trip or if we are made aware after the time of booking of details that were not provided at the time of booking.
To facilitate group bookings, we will endeavour to forward any group booking discounts provided by the Service Provider to you on the condition that one person represents the clients when making the booking arrangements and payments. In this case, confirmation of the booking and payment will be sent to him/her only. All payments for the booking are also to be made though him/her only.
Most of our booking fares are in CDN or US currency and we will state as such. All charges will be processed in either CDN or US dollars onto your credit card regardless the origin of your credit card. Please be aware that translating the booking fare into your home currency will always be approximate until charged on your credit card. Posted currency rates from various publicly sources should be used as a guideline only as rates are rarely verified as accurate and actual rates will vary. When using the information of the travel booking for any financial purpose, please consult a qualified professional to verify the accuracy of the currency rate.
All reference to departure times on our Web Sites are for your guidance and are subject by amendment by the wholesalers and/or suppliers prior to actual booking. It isn't until full payment has been made that the departure times are set. You must check your itinerary on each stage of the completion of the booking to ensure that you have the correct flight times. It is possible and that flight times will change even after tickets have been issued and you will be advised of such prior to departure provided your personal information is correct and up to date.
Many of the services which make up your travel plans are provided by independent suppliers ("Service Provider"). These Service Providers have their own terms and conditions on you booking. Some of these terms and conditions may limit or exclude the Service Provider(s)' liability to you, usually in accordance with the applicable International Conventions.
We may link our site to other sites on the Web. These links are provided for your convenience only. It does not mean that we have looked at these sites or that we check them out. We are not responsible for the content of other websites, even if we link to them. We are not recommending these websites or their products or services to you. If you suffer any loss or damage from visiting another's website or using another's product or service, we are not liable.
Your entry and usage of our site, will provide us with demographic information that may be combined with site usage reports to profile users and their preferences in Web Site content and advertising. Corporate Traveller uses cookies to measure site usage and related information. We also keep track of your transaction from one page to the next by employing cookies.
Information is also gathered to measure the number of visitors to this Web Site and to each various page and section of the Web Site and details of searches performed. We also measure the usage of advertising banners and other related links.
You warrant that:
You indemnify us and our officers, employees and agents against all losses, costs, damages, claims and expenses arising from:
When you book with us, you accept responsibility for any and all damage or loss caused by your or any member of your party. Full restitution for such damage or loss must be paid directly to the Service Provider. Failure to do so, you will be responsible for any subsequent claims made against us (in addition to ours and the Service Provider's legal costs) as a result of your actions.
As our client, we reasonably expect that you will respect and be considerate for other people while traveling. If you or any member of your party behaves in such a way that is deemed to be dangerous, upsetting, or distressful to a third party or damage to property, we or the Service Provider may terminate your travel plans of the person(s) concerned, without prior notice. Should this occur, the person(s) concerned will be required to cease continuing to travel on the booking made with us. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and no expense or costs incurred as a result of the termination of travel will be compensated by the Company.
If you have cause for complaint while on holiday you must bring it to the attention of your travel agency or consultant immediately who will do their best to rectify the situation. Delay in reporting a complaint may reduce the effectiveness of your travel agency or consultant to alleviate the situation. It is unreasonable to take no action whilst on holiday but then write a letter of complaint upon return. Regardless, we will endeavour to address a complaint that has been forwarded to the travel agency or consultant within 28 days of completion of travel.
Except as otherwise specified, we may amend these Site Rules at any time without notice to you by posting amended Site Rules on our website. The amended Site Rules will take effect immediately when they are posted on our website.
We may terminate this Agreement, and any other agreement between us, immediately if you breach any of these Site Rules.
No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by these Site Rules.
Except as required by law or otherwise specified by us, you must provide any notices to us by email to privacy_feedback@flightcentre.ca. We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.
In this Agreement, the term "website" includes any email bulletins or other content that we provide to you via or initiated from this website.
Travel Insurance: Travel Insurance is strongly recommended in particular for both medical and cancellation coverage. Please refer to our insurance brochures for full details and conditions
Fees: Please note that additional airport fees and government taxes (other than sales tax) may not be included in your ticket price, these are frequently collected at destination.
Increases: Please note that all airfares and tour operator rates are subject to change without notice if full payment for booking has not been received. Corporate Traveller therefore cannot warrant that prices will not change and an increase must be borne and paid for upon demand either by Corporate Traveller, the airline, the tour operator or the supplier of the service until booking is paid in full.
Credit Card Chargeback: If for any reason, any travel service provider is unable to provide the service for which was contracted, your remedy lies against that provider and not with Corporate Traveller. In the event that payment has been made to Corporate Traveller by credit card you agree that you will not seek to chargeback your payment to Corporate Traveller.
Declined Card: If the credit card is declined, I guarantee that I will settle any amounts owing to Corporate Traveller via money order or cash within 2 working days of notification.
Cancellations, changes, and ex-changes: Please be aware that most travel bookings are non - refundable and non - reroutable. Any changes or amendments to itinerary or passenger details are either not permitted or will incur a penalty from the airline or supplier. Please see itinerary for penalty details. Please not that airline/supplier refunds can take up to 16 (sixteen) weeks. Airline tickets are generally non - refundable once travel has commenced.
Visas & Passports: Please ensure that you have valid travel documentation and visa. A passport is the only reliable and universally accepted travel and identification document. Using other documentation may result in delays or being denied boarding. You need a visa to enter many foreign countries. The requirements and processing times for your visa will depend on what you intend to do while you are abroad: visit, study or work. Any Visa advice provided to you is dependent on the accuracy of the information provided by you. Visa advice is current but can change prior to your intended travel. Please verify documentation requirements closer to your travel dates. Most international countries require a passport with at least 6 months validity beyond the intended travel time. Other documentation requirements, including visas, will vary depending on citizenship status. Special documentation may be required for unaccompanied minors or children traveling without both parents.
For more information please inquire with the Consular Affairs Bureau for Canadians Abroad or review online the Essential Information for Canadian Travelers Guide at voyage.gc.ca.
For domestic flights: all passengers must be in possession of government-issued photo identification. Children under 16 should carry proof of identity, if no photo ID is available.
For international flights: Passengers traveling outside Canada, regardless of nationality, must consult with travel agents and local consulates about regulations on passports and visas. For more information on passports and visas, consult the Canada Customs & Revenue Agency web site. Depending on the requirements of the destination country, each passenger must be in possession of proof of citizenship with photo ID in the form of passport, birth certificate and driver's license, or citizenship card.
Passport Requirements: Valid passport will be required for travel to or from Canada, USA, Mexico, Central/South America, Caribbean, and Bermuda. Passengers without proper documentation will be denied boarding.
Agency: Corporate Traveller acts as a travel agent only. Many of the services that make up your travel booking are provided by independent suppliers ("Service Providers"). Payment of your travel booking to us, as the Agent of the Service Provider, contracts you to the terms and conditions of the Service Provider. If for any reason, any Service Provider is unable to provide the services for which you have contracted, your remedy lies against the Service Provider, and not against us. We do not represent that any travel products or services will be suitable for you. We rely on the information that is provided by the Service Providers to assist you to make an informed decision, but we cannot guarantee the accuracy in respect thereof.
It is possible that flight times, accommodations, and or other travel services booked may change even after the booking is completed and full payment is received. In addition, hotel room request are based on availability and are not guaranteed. It is recommended that you familiarize yourself with the terms and conditions of the Service Providers. Please ensure that we have your current contact information so that we can notify you of such changes. A request cannot be guaranteed.
Liability Limitations: Service Providers reserve the right to refuse service to travelers for the following reasons. The traveler:
What ID does a child need when traveling? Whether traveling alone or accompanied by an adult, each child must travel with his own travel documents plus supporting documentation: i.e. birth certificate showing the names of both parents and/or legal documents pertaining to custody. Also the adults traveling with the minor children are strongly advised to hold a notarized letter of travel consent signed by the parent(s) or guardian(s) with legal custody. The letter must include the signor's address, phone details, authorization to travel, the destination and length of stay. If a parent/guardian is divorced or deceased, custody document or death certificate is required.
For unaccompanied minors traveling please notify your travel agent and the airline of the person who is responsible for meeting the minor at destination.
Baggage allowances and restrictions: will apply on all airlines, these will vary and you should contact the airline you are traveling with directly to verify specific restrictions. Due to recent fuel price increases, luggage weight limitations have been further reduced. Some airlines may charge fees for checked baggage. Please inquire with your airline(s) for details.
US Regulations for flights: 100% screening of all checked baggage. For flights departing from the United States, all checked baggage is subject to 100% inspection using various screening methods. Passengers will be advised at the check-in counter that the Transportation Security Administration (TSA) will be inspecting all checked baggage. Notices advising passengers to leave their bags unlocked are displayed at the check-in counter.
As a result, the following guidelines should be followed by all passengers to ensure safe and efficient processing:
For more information, visit www.tsatraveltips.us
Reconfirming Flight Times: Please confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight time may differ to what is stated on your itinerary. We recommend that you reconfirm your onward and return flights at least 3 days prior to each journey. Corporate Traveller is not responsible for schedule changes.
Check-in opening and closing times: All passengers are asked to check in at least 2 hours for domestic and 3 hours for international prior to the scheduled time of departure of their flight. Please note that all travelers must be present with their boarding documents, passport and visas necessary for the destination. Due to enhanced security measures at all airports, most airline check in counters close 90 minutes prior to the scheduled time of departure. Any passenger arriving late for check-in will be denied boarding.
Flight confirmation and information: Please confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight time or airline carrier may differ to what is stated on your itinerary.
Most flights are non-smoking. Frequent flyer numbers should always be presented to the airline at check-in. Some booking classes/airfares may not qualify for frequent flyer accrual. Please contact the airline directly for details. Please ask your consultant to notify the airline of any special requests including seat arrangements. Please not that they are requests only not guarantees and at the airline's discretion.
Every airline as well as every ticket issued has different policies regarding changes and change fees, most require at least 24 hours notice of flight time - please check with your airline. Most airlines will treat "no show" as a loss of passenger travel. The ticket will be ineligible for future changes, credits or reinstatement and its value becomes null and void.
Notice to Travelers: Travelers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, e.g. Water and electricity; accommodations; services of all kinds; food; food preparation and water quality. Corporate Traveller shall not be held responsible for any loss, damage, illness or injury resulting from different living standards. The quality of hotels advertised by our suppliers has been rated in accordance with the normal standard of the destination and could be different from the standard of Canadian hotels. Service may be interrupted at any time for renovations, maintenance, or construction. Corporate Traveller is an agent only and cannot be held responsible for quality or interruptions of service.
For further information about Corporate Traveller, including our privacy policy, please visit our website at www.corporatetraveller.ca.
We have provided you with a listing of all airlines and contact phone numbers that you can call to reconfirm your flights. We strongly recommend that you re-confirm your flights at least 24 hours prior to departure time.
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